Contact the team
For game support or privacy questions, contact Zopnix LTD using the address below. This page does not submit a support form or automatically send a request.
- ap@zopnix.com
- Publisher
- Zopnix LTD
- Country
- Not yet confirmed — complete before publication.
For a game problem, include the app version, phone model, operating-system version, level number and a short description of what happened. A screenshot can help; crop out private information. Include your game username only if needed to locate your account.
Never send your password, verification codes, recovery codes or account tokens.
Game and rewards
An ad finished but my reward is missing.
Rewards may wait for provider verification or a working connection. Check any pending-reward message in the game before retrying. If it remains unresolved, tell support approximately when it happened, which reward you expected and your app version. We cannot confirm a reward solely from opening or closing an ad.
My progress looks different on another device.
Check that you are signed into the same account and have a connection. Local progress and synchronized account progress are different. Avoid deleting the app before contacting support if you need help with unsynchronized progress.
A level is difficult to tap or does not look right.
Include the level number, phone model and a screenshot. Try the in-game zoom controls to make a dense board easier to inspect. Do not send a password or private sign-in link with the report.
Can I buy crystals or exchange them for money?
The current game does not sell crystal packs for real money. Crystals are in-game benefits and cannot be cashed out. Available offers and helper costs are shown in the game.
Account and personal information
To delete an account in the game, open your profile and account settings, choose the deletion option, verify ownership and confirm. A connection is needed to complete server deletion. Uninstalling the app alone does not delete your account.
View account deletion instructions ↗For a request without the app, follow the external instructions on that page. Sending an email alone is not proof of account ownership and does not automatically perform deletion. Do not reinstall solely to find the published request instructions.
Read the retention and deletion section for what is removed and what may remain for security, fraud prevention or backups. Privacy-rights requests can be sent to the same contact address.
Report a security concern
Send a concise description to our support address with “Security report” in the subject. Do not include other players' personal information or exploit the issue against live accounts. We will assess reports through the configured support process; no bounty or response deadline is promised by this page.