Arrow Puzzle: delete your account

You can request deletion of your game account and its associated personal data. Uninstalling the game does not delete your account.

Delete from the game

Open Arrow Puzzle and go to your profile, then your account settings.
Select the account deletion option.
Confirm your identity using your password or linked Google or Apple account, then confirm deletion.

The game requires a connection to complete deletion. If it reports an error, deletion has not been confirmed; retry or contact support.

Request deletion without the app

Email ap@zopnix.com with the subject “Arrow Puzzle account deletion request”. Include your game username and the email address associated with your account, if available. You do not need to reinstall the game.

Support must verify that you own the account before deleting it. Sending an email alone does not delete an account. Never send passwords, sign-in codes or recovery codes. If you no longer have access to your account email, explain that in your request so support can discuss ownership verification.

What deletion does

Deletion removes your profile, linked sign-in identities, saved progress, leaderboard scores and account-linked gameplay and usage records. It invalidates account sessions, clears the crystal wallet and cancels pending game benefits. Deleted progress and rewards cannot be restored through the game.

A pseudonymous account marker and limited economy transaction receipts are retained to prevent repeated reward claims and fraud. Provider access revocation may finish separately. Copies in backups and server logs are subject to the operator’s retention policy.

The operator has not yet published the retention periods for this installation. These periods must be defined before release.